Billing Representative in Memphis, TN at Sedgwick

Date Posted: 9/19/2020

Job Snapshot

  • Employee Type:
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Billing Representative
For a career path that is both challenging and rewarding, join Sedgwick's talented team of 21,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets -- their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.
PRIMARY PURPOSE: To analyze and reconcile assigned client claim disbursement accounts; to create and deliver invoice reporting packages to clients; and to identify, research, and resolve problems/issues for internal and external customers.
  • Provides accurate and timely completion of invoice reporting deliverables, bank reconciliations (if applicable), escrow reviews, and external confirmations,
  • Monitors bank account activity and escrow funding status and notifies management and/or clients of issues; takes corrective action to resolve issues (i.e. collections, escalations, escrow review, etc).
  • Identifies customer needs and resolves them in a timely manner (i.e. balancing invoices, claims banking issues, providing and/or developing reporting needs).
  • Monitors and resolves outstanding receivable bills and escalates to appropriate party for resolution as needed.
  • Monitors unidentified and unapplied cash and researches to identify and apply to the correct account,
  • Provides support and problem resolution to internal and external customers; answers calls and responds to emails and Footprint tickets for problem resolution.
  • Assists with close-out files on bank reconciliations.
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
Education & Licensing
Bachelor's degree from an accredited college or university preferred. Accounting and/or insurance courses preferred.
Three (3) years of accounting, insurance or related billing experience or equivalent combination of education and experience required.
Skills & Knowledge
  • Knowledge of accounting procedures
  • Knowledge of insurance programs, claims and implications to outstanding receivables
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTECredit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer
and a
Drug-Free Workplace


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