Account Executive-Client Services in Seven Hills, OH at Sedgwick

Date Posted: 8/29/2020

Job Snapshot

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Job Description

Client Services Representative
Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick Claims Management Services, Inc. has a strong commitment to its colleagues and its clients. If you are seeking a place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick CMS is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, 'Claim Your Future.'
PRIMARY PURPOSE: To manage accounts of locally assigned programs including monitoring procedures and processes that impact customer satisfaction; and to ensure consistency in service delivery.
  • Performs contract renewal and Client Service Instruction preparation for assigned accounts.
  • Coordinates renewal pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
  • Educates the client on loss data - drivers of cost impacting assigned programs.
  • Coordinates project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
  • Identifies issues that impact consistency and customer satisfaction; works with program management leadership to effect problem resolution; and assists with identifying office level service trends and establishes plans for service improvement.
  • Identifies and solicits cross selling opportunities.
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
Education & Licensing
Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
Six (6) years of related experience or equivalent combination of education and experience required
Skills & Knowledge
  • Good knowledge of customer service and one of the following: workers compensation, liability, or disability claims management
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation and facilitation skills
  • Ability to work in a team environment
  • Ability to handle conflict and confront challenging issues in a fast work environment
  • Ability to meet or exceed Performance Competencies
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
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Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace